ISO/IEC TR 20000-10:2013 - $149.00   BUY NOW

Information technology - Service management - Part 10: Concepts and terminology

ISO/IEC TR 20000-10:2013 Publication Description:

ISO/IEC TR 20000-10:2013 provides an overview of the concepts and the terminology of ISO/IEC 20000. It establishes a common framework for helping organizations to understand the purpose of all the parts of ISO/IEC 20000 and the relationships between the parts. ISO/IEC TR 20000-10:2013 is intended to become the authoritative source for definitions used in all the parts of ISO/IEC 20000. Terms defined in ISO/IEC TR 20000-10:2013 will be removed from other published parts of ISO/IEC 20000 as they are updated.

ISO/IEC TR 20000-10:2013 identifies other documents that have relationships with ISO/IEC 20000-1:2011 and identifies common areas with related International Standards to aid the use and integration of multiple International Standards in organizations.

ISO/IEC TR 20000-10:2013 can be used by any organization or individual involved in the planning, design, transition, delivery and improvement of services using ISO/IEC 20000. More specifically, it:

  • defines the terms used in ISO/IEC 20000;
  • promotes cohesion between the parts of ISO/IEC 20000 by explaining the concepts and terminology used across all parts;
  • contributes to the understanding of ISO/IEC 20000 by clarifying the relationships between all the parts;
  • clarifies the possible interfaces and integration between the service provider's SMS and other management systems;
  • provides an overview of other International Standards which can be used in combination with ISO/IEC 20000;
  • identifies common areas between ISO/IEC 20000-1 and other International Standards.

ISO/IEC TR 20000-10:2013 describes the core concepts of ISO/IEC 20000, identifying how the different parts interact to support ISO/IEC 20000-1:2011. It also describes the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. ISO/IEC TR 20000-10:2013 also explains the terminology used in ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

International Classification for Standards (ICS)

ICS Classification Field ICS Field Sub-Group and Number
ICS-03-Services ICS Services-Other (03.080.99)
ICS-03-Services ICS Services-Other (03.080.99)

ICS Related Standards

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$138.00 ISO/IEC 20000-1:2011 Information technology - Service management - Part 1: Service management system requirements
$138.00 ISO/IEC TR 20000-10:2015 Information technology - Service management - Part 10: Concepts and terminology
$185.00 ISO/IEC TR 20000-11:2015 Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITILĀ«
$162.00 ISO/IEC TR 20000-12:2016 Information technology - Service management - Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC
$232.00 ISO/IEC 20000-2:2012 Information technology - Service management - Part 2: Guidance on the application of service management systems
$162.00 ISO/IEC 20000-3:2012 Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
$138.00 ISO/IEC TR 20000-4:2010 Information technology - Service management - Part 4: Process reference model
$185.00 ISO/IEC TR 20000-5:2013 Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
$162.00 ISO/IEC TR 20000-9:2015 Information technology - Service management - Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
$185.00 ISO/IEC 27013:2015 Information technology - Security techniques - Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
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$103.00 ISO/IEC 20000-6:2017 Information technology - Service management - Part 6: Requirements for bodies providing audit and certification of service management systems
$138.00 ISO/IEC 20000-1:2011 Information technology - Service management - Part 1: Service management system requirements
$138.00 ISO/IEC TR 20000-10:2015 Information technology - Service management - Part 10: Concepts and terminology
$185.00 ISO/IEC TR 20000-11:2015 Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITILĀ«
$162.00 ISO/IEC TR 20000-12:2016 Information technology - Service management - Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC
$232.00 ISO/IEC 20000-2:2012 Information technology - Service management - Part 2: Guidance on the application of service management systems
$162.00 ISO/IEC 20000-3:2012 Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
$138.00 ISO/IEC TR 20000-4:2010 Information technology - Service management - Part 4: Process reference model
$185.00 ISO/IEC TR 20000-5:2013 Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
$162.00 ISO/IEC TR 20000-9:2015 Information technology - Service management - Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
$185.00 ISO/IEC 27013:2015 Information technology - Security techniques - Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
$200.00 ISO/IEC 27013:2012 Information technology - Security techniques - Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
$103.00 ISO 18587:2017 Translation services - Post-editing of machine translation output - Requirements
$103.00 ISO/IEC 20000-6:2017 Information technology - Service management - Part 6: Requirements for bodies providing audit and certification of service management systems