ISO 10004:2012 - $162.00   BUY NOW

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

ISO 10004:2012 Publication Description:

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

International Classification for Standards (ICS)

ICS Classification Field ICS Field Sub-Group and Number
ICS-03-Services ICS Quality Management/QA (03.120.10)

ICS Related Standards

Cart Document Number Document Title
$103.00 ISO 10001:2007 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
$138.00 ISO 10002:2014 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
$139.00 ISO 10002:2004 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
$162.00 ISO 10003:2007 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
$173.00 ISO 10005:1995 Quality management - Guidelines for quality plans (formerly ISO/DIS 9004-5)
$162.00 ISO 10006:2003 Quality management systems - Guidelines for quality management in projects
$173.00 ISO 10006:1997 Quality management - Guidelines to quality in project management
$68.00 ISO 10007:2003 Quality management systems - Guidelines for configuration management
$173.00 ISO 10007:1995 Quality management - Guidelines for configuration management
$162.00 ISO 10008:2013 Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions
$173.00 ISO 10011-1:1990 Guidelines for auditing quality systems - Part 1: Auditing
$173.00 ISO 10011-2:1991 Guidelines for auditing quality systems - Part 2: Qualification criteria for quality systems auditors
$173.00 ISO 10011-3:1991 Guidelines for auditing quality systems - Part 3: Management of audit programmes
$173.00 ISO 10012-1:1992 Quality assurance requirements for measuring equipment - Part 1: Metrological confirmation system for measuring equipment
$173.00 ISO 10012-2:1997 Quality assurance for measuring equipment - Part 2: Guidelines for control of measurement processes
$173.00 ISO 10013:1995 Guidelines for developing quality manuals
$138.00 ISO 10014:2006 Quality management - Guidelines for realizing financial and economic benefits
$103.00 ISO 10015:1999 Quality management - Guidelines for training
$138.00 ISO 10018:2012 Quality management - Guidelines on people involvement and competence
$185.00 ISO 13485:2016 Medical devices - Quality management systems - Requirements for regulatory purposes
$240.00 ISO 13485:2003 Medical devices - Quality management systems - Requirements for regulatory purposes
$240.00 ISO/TR 14969:2004 Medical devices - Quality mangement systems - Guidance on the application of ISO 13485: 2003
$209.00 ISO 15189:2012 Medical laboratories - Requirements for quality and competence
$240.00 ISO 15378:2011 Primary packaging materials for medicinal products - Particular requirements for the application of ISO 9001:2008, with reference to Good Manufacturing Practice (GMP)
$200.00 ISO/TS 16949:2009[S] Quality management systems - Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations [Standard in Spanish]
$185.00 ISO 19011:2011 Guidelines for auditing management systems
$185.00 ISO 19011:2011[S] Directrices para la auditorfa de los sistemas de gesti=n [Spanish version]
$103.00 ISO/TS 19218-1:2011 Medical devices - Hierarchical coding structure for adverse events - Part 1: Event-type codes
$19.00 ISO/TS 19218-1:2011/Amd1:2013 Medical devices - Hierarchical coding structure for adverse events - Part 1: Event-type codes- Amendment 1
$103.00 ISO/TS 19218-2:2012 Medical devices - Hierarchical coding structure for adverse events - Part 2: Evaluation codes
$68.00 ISO 22870:2016 Point-of-care testing (POCT) - Requirements for quality and competence
$88.00 ISO 22870:2006 Point-of-care testing (POCT) - Requirements for quality and competence
$173.00 ISO 8402:1994 Quality management and quality assurance - Vocabulary
$209.00 ISO 9000:2015 Quality management systems - Fundamentals and vocabulary
$68.00 ISO 9000:2005 Quality management systems - Fundamentals and vocabulary
$173.00 ISO 9000-1:1994 Quality management and quality assurance standards - Part 1: Guidelines for selection and use
$173.00 ISO 9000-2:1997 Quality management and quality assurance standards - Part 2: Generic guidelines for the application of ISO 9001, ISO 9002 and ISO 9003
$173.00 ISO 9000-3:1997 Quality management and quality assurance standards - Part 3: Guidelines for the application of ISO 9001:1994 to the development, supply, installation and maintenance of computer software
$173.00 ISO 9000:2005[S] Sistemas de gestión de la calidad - Fundamentos y vocabulario [Standard in Spanish]
$162.00 ISO 9001:2015 Quality management systems - Requirements
$68.00 ISO 9001:2008 Quality management systems -- Requirements
$162.00 ISO 9001:2015[F] Quality management systems - Requirements [French version]
$106.00 ISO 9001 for Small Businesses:2010 ISO 9001 for small businesses - What to do
$162.00 ISO 9001:2015[S] Quality management systems - Requirements [Spanish version]
$185.00 ISO/TS 9002:2016 Quality management systems - Guidelines for the application of ISO 9001:2015
$173.00 ISO 9002:1994 Quality systems - Model for quality assurance in production, installation and servicing
$173.00 ISO 9003:1994 Quality systems - Model for quality assurance in final inspection and test
$185.00 ISO 9004:2009 Managing for the sustained success of an organization - A quality management approach
$173.00 ISO 9004-1:1994 Quality management and quality system elements - Part 1: Guidelines
$173.00 ISO 9004-2:1991 Quality management and quality system elements - Part 2: Guidelines for services
$173.00 ISO 9004-3:1993 Quality management and quality system elements - Part 3: Guidelines for processed materials
$173.00 ISO 9004-4:1993 Quality management and quality system elements - Part 4: Guidelines for quality improvement
$185.00 ISO 9004:2009[S] Gesti=n para el Txito sostenido de una organizaci=n ù Enfoque de gesti=n de la calidad [Standard in Spanish]
$200.00 ISO/FDIS 13485 Medical devices - Quality management systems - Requirements for regulatory purposes
$200.00 ISO/FDIS 13485 Medical devices - Quality management systems - Requirements for regulatory purposes
$88.00 ISO/DIS 13485.2 Medical devices - Quality management systems - Requirements for regulatory purposes
$88.00 ISO/DIS 13485.2 Medical devices - Quality management systems - Requirements for regulatory purposes
$173.00 ISO Guide 34:2009 General requirements for the competence of reference material producers
$211.00 ISO/IEC 90003:2004 Software engineering - Guidelines for the application of ISO 9001:2000 to computer software
$211.00 ISO/IEC 90003:2004 Software engineering - Guidelines for the application of ISO 9001:2000 to computer software
$194.00 JIS Q 19011:2012 Guidelines for auditing management systems
$135.00 JIS Q 9001:2008 Quality management systems -- Requirements
$68.00 ISO 10007:2017 Quality management - Guidelines for configuration management
$68.00 ISO 10007:2003[S] Quality management systems - Guidelines for configuration management [Standard in Spanish]
$185.00 ISO/TS 9002:2016[S] Quality management systems - Guidelines for the application of ISO 9001:2015 [Standard in Spanish]